About Us

Cornerstone Preferred Resources (CPR) is a Third Party Administrator headquartered in Houston, Texas. An approved Administrator for a number of highly rated stop-loss companies, we serve mid-size employers nationwide and provide clients with tailored claims administration—medical, prescription drug, dental, vision, and stop-loss administration—and a full range of related support functions.

Since our founding in 1996, we have faithfully adhered to the principles of personalized, flexible service delivered by dedicated, knowledgeable, and courteous health professionals. At CPR, we work in concert with brokers and benefit consultants to design and implement plans specific to our clients’ needs. These services often include access to health care networks, medical management programs, COBRA, HIPAA, and wellness programs.

CPR is an active member of Health Care Administrators Association (HCAA) & Texas Association of Benefit Administrators (TABA).

Our Mission

Our mission at Cornerstone Preferred Resources is to always provide courteous and efficient service to our clients, keeping in mind that their satisfaction is the key to our success. We must operate as a team, combining our talents and resources to ensure that we are providing the utmost in quality. To best meet our clients’ individual needs, we must stay on the cutting edge of our business and always be aware of new opportunities. By meeting these goals, we will be able to provide for our clients a company that they can have confidence in, and one that we are proud to be a part of.

Our Goal

Cornerstone Preferred Resources (CPR) strives to always provide courteous, efficient and high-quality service, recognizing that client satisfaction is the key to our success. We aim to be the Third Party Administrator of choice and one that our employer clients can trust. At CPR, we achieve these goals by focusing on three key strengths.

  • Understanding – At CPR we listen to our clients in order to fully comprehend their goals, objectives, challenges, and concerns. Understanding what is important to them allows us to design a plan tailored to their specific needs.
  • Collaboration – Operating as a team, we combine our talents and resources to ensure that we are providing the utmost in quality. We also work hand-in-hand with our brokers and benefit consultants to identify the best solution(s) available for our clients.
  • Awareness – Staying on the cutting-edge of our business and always cognizant of new opportunities allows us to deliver services consistent with the ever-changing requirements for plans and plan sponsors.

Our Team

CPR is a family-owned Administrator with a management team that averages more than 20 years of experience in Third Party Administration, health insurance, and managed care. Today, we continue to build and nurture our employer client relationships through unwavering business integrity, customer commitment, and industry knowledge. At Cornerstone, our goal is to be your preferred third party administrator (TPA) by delivering efficient and professional service using all of our available resources.

  • William A. O’Keefe

    President & CEO

  • Jennifer Ratcliff

    Vice President

  • Sheryl Nolte


  • Tanika Holley

    Assistant Vice President

  • Brittany Marsh, CSFS

    Account Manager

  • Bill Brock

    I.T. and Data Manager