Cornerstone Preferred Resources (CPR) is a Third Party Administrator headquartered in Houston, Texas. An approved Administrator for a number of highly rated stop-loss companies, we serve mid-size employers nationwide and provide clients with tailored claims administration—medical, prescription drug, dental, vision, and stop-loss administration—and a full range of related support functions.
Since our founding in 1996, we have faithfully adhered to the principles of personalized, flexible service delivered by dedicated, knowledgeable, and courteous health professionals. At CPR, we work in concert with brokers and benefit consultants to design and implement plans specific to our clients’ needs. These services often include access to health care networks, medical management programs, COBRA, HIPAA, and wellness programs.
CPR is an active member of Health Care Administrators Association (HCAA) & Texas Association of Benefit Administrators (TABA).
Our mission at Cornerstone Preferred Resources is to always provide courteous and efficient service to our clients, keeping in mind that their satisfaction is the key to our success. We must operate as a team, combining our talents and resources to ensure that we are providing the utmost in quality. To best meet our clients’ individual needs, we must stay on the cutting edge of our business and always be aware of new opportunities. By meeting these goals, we will be able to provide for our clients a company that they can have confidence in, and one that we are proud to be a part of.
Cornerstone Preferred Resources (CPR) strives to always provide courteous, efficient and high-quality service, recognizing that client satisfaction is the key to our success. We aim to be the Third Party Administrator of choice and one that our employer clients can trust. At CPR, we achieve these goals by focusing on three key strengths.
CPR is a family-owned Administrator with a management team that averages more than 20 years of experience in Third Party Administration, health insurance, and managed care. Today, we continue to build and nurture our employer client relationships through unwavering business integrity, customer commitment, and industry knowledge.
At Cornerstone, our goal is to be your preferred third party administrator (TPA) by delivering efficient and professional service using all of our available resources.
President & CEO
William (Bill) A. O’Keefe, President and Chief Executive Officer of Cornerstone Preferred Resources (CPR), founded the organization with his late-wife Virginia in 1996. He is responsible for all business development and client relations activities.
Prior to CPR, Bill served as Chief Operating Officer at a Houston-based TPA, responsible for the daily operations of all MIS functions, claims processing, customer service, enrollment, billing, and quality standards. He also provided support and technical consultation to the Sales and Marketing departments.
Jennifer Ratcliff is COO at CPR, responsible for all day-to-day operations and functions, including claims eligibility, billing, reporting, and customer service. She earned her Bachelors of Applied Science in Psychology from the University of Houston. Jennifer began her career at CPR as a customer service representative in 2003, and has steadily advanced, acquiring more knowledge and additional responsibilities.
Customer Service Supervisor
Mary is the Customer Service Supervisor at CPR, responsible for conferring a large volume of incoming calls, including plan participants, in order to provide information about coverage, claims, and eligibility. She is also responsible for plan participant concerns and queries. Her bilingual skills have contributed to our expanding line of communication.
You and your company have provided excellent customer service...You have all been patient, informative and tireless and we appreciate you more than we can express.
We enjoy the personal touch that Cornerstone Preferred Resources has given our hospital and employees.
Our relationship has grown over the past 16+ years…a recent review of our business relationship has reaffirmed your “Preferred TPA” status with us.